Student Agreement

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General Terms

Dymocks Training

Dymocks Education Pty Ltd t/as Dymocks Training ABN 87 092 772 702 is referred to as “Dymocks Training” in these conditions. Dymocks Training is a registered training organisation RTO ID 45981 and has its principal place of business at Level 3, 1 Fitzwilliam Street, Parramatta NSW 2150.

Agreement

You accept this agreement when you enrol. If you are under the age of 15 You must have a parent or guardian accept the Student Agreement.

Contracted training

Contracted training is excluded from the terms of this Student Agreement and is instead covered by the terms and conditions of the specific contract training agreement.

Overview

The agreement covers the following:

Enrolment Conditions
Our obligations to you
Your obligations as a learner
Fees and Payment
Your agreement to data sharing and privacy requirements
Your agreement to follow the policies and procedures of Dymocks Training
Australian Consumer Law Rights
Complaints Policy
Work Health & Safety
Direct Debit Agreement

Enrolment Conditions

Confirmation of enrolment

Upon enrolment you will receive:

Email confirmation of enrolment for the course or training (collectively referred to as ‘training’)
A tax invoice
Course materials
(where applicable) access to an online learning system with relevant course materials

Preconditions

Commencement in training is subject to:

sufficient enrolments in in that training
course prerequisite/s being met
availability of places in the training course
you paying any fees for that training
you providing all necessary information to process your enrolment
Dymocks Training retaining the right to offer the training (where that course is subject to licensing or regulatory requirements)

Cancellation

Dymocks Training reserves the right at any time to cancel training. Normally this will only occur where a scheduled trainer is unavailable to deliver the training or Dymocks Training does not have the right to deliver such training.

Where training is cancelled by Dymocks Training, students will be offered the opportunity to:

Attend an upcoming training session; or
Receive a full refund.

Subject to the Australian Consumer Law, the right to reschedule or receive a refund are the only rights of the learner.

Change of mind

You may, at any time, change your mind and withdraw from training.

At the discretion of Dymocks Training you can withdraw from training prior to receiving learning materials or access to online learning systems provided you pay a cancellation fee of equal to $50 or 10% of the course cost, whichever is greater.

Once you receive learning materials and/or access to online learning systems you can cancel your enrollment at any time. However, you will not receive a refund unless any grounds in the Australian Consumer Law are applicable.

Student unavailability

If you are unable to complete training you must notify Dymocks Training as soon as reasonably practicable after becoming aware of the inability. Upon notification Dymocks Training will:

Reschedule your enrolment to an upcoming session. A rebooking fee of $50 or 10% of course cost may apply (whichever is the greater)
Defer your enrolment for a reasonable period (where regulatory requirements do not prevent this)
Cancel your enrolment and provide you with a credit against a future enrolment to be commenced within 12 months of cancellation
At the discretion of Dymocks Training, refund you the Fees less Dymocks Training reasonable costs of having delivered training and completed administration of your enrolment

The rights detailed above are in addition to those that a student may have under the Australian Consumer Law.

Change to details

You agree to advise Dymocks Training of any change of your address, contact information or other information which Dymocks Training is required to collect by any vocational education and training regulator.

Dymocks’ inability to deliver due to third party factors

Dymocks Training will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside Dymocks Training’s reasonable control (Outside Event). An Outside Event includes any act, event, non-happening, omission or accident beyond Dymocks Training’s reasonable control. Dymocks Training will use reasonable endeavours to resolve the Outside Event or to find a solution by which obligations may be met despite the occurrence of the Outside Event.

Where an Outside Event occurs Dymocks Training may:

Reschedule your training
Delay provision of training or related services
Rebook your training
Offer you a credit for future training, such credit useable within 12 months
Refund your Fees less a reasonable administrative charge capped at $50 or 10% of course fees (whichever is the greater)

Our obligations to students

In providing training to students, Dymocks Training accepts the following obligations:

Behaviour: Dymocks, its employees and contractors will comply with the Behaviour section of this agreement. All Dymocks personnel will act with passion, expertise and care in the delivery of the training.
Quality of Training: Dymocks promises to provide high-quality training that meets or exceeds the standards set by the relevant accrediting bodies. This includes ensuring that all course materials are up-to-date, accurate, and relevant to the course objectives.
Qualified Instructors: Dymocks guarantees that all instructors and trainers are suitably qualified and experienced in their respective fields. They will maintain a high standard of professionalism and expertise in their teaching.
Access to Resources: Dymocks will provide students with access to all necessary resources and materials Dymocks deems reasonably necessary for the completion of the training. This includes textbooks, online resources, and any necessary equipment or software.
Support and Guidance: Dymocks commits to providing students with adequate support and guidance throughout their training.
Fair Assessment: Dymocks promises to assess students’ work fairly and objectively, in accordance with any marking guidelines. All assessments will be marked in a timely manner, and feedback will be provided to help students improve.
Transparency: Dymocks will be transparent about all costs associated with the course, including tuition fees, material costs, and any other potential charges. Any changes to these costs will be communicated to students in a timely manner.
Data Privacy: Dymocks commits to protecting students’ personal and financial information in accordance with applicable data protection laws. This includes not sharing students’ information with third parties without their explicit consent or as otherwise specified in the Privacy Policy and Privacy Collection Statement.
Dispute Resolution: Dymocks will provide a fair and transparent process for resolving any disputes or complaints that may arise during the training. This includes providing students with clear information about how to raise a complaint and how it will be handled.
Adherence to Regulations: Dymocks will comply with all relevant laws and regulations, including those related to education and training, workplace health and safety, and anti-discrimination.
Continuous Improvement: Dymocks commits to continuously improving its courses, teaching methods, and services based on feedback from students and industry developments.

Other than as specified in this agreement and required under the Australian Consumer Law and any other relevant laws, Dymocks Training accepts no other obligation or liability to students.

Learner Obligations

Behaviour

Dymocks Training requires all team members and students to behave in a truthful, professional, courteous and respectful manner. Students that fail to comply with this standard will be given notice of unsatisfactory conduct and provided a reasonable opportunity to improve their behaviour. Failure to do so can lead to termination of the student’s enrolment without refund.

This behavioural obligation may be supplemented by a formal Code of Conduct. Where such a policy exists and is listed on Dymocks Training’s website students agree that they will comply with such Code of Conduct.

Academic Obligations

As a student of Dymocks Training, you are obligated to fulfil the following conditions to ensure the successful completion of your training and maintain the academic integrity of our institution:

Course Commencement: You should commence your training promptly. If you foresee any issues that may prevent you from starting your training on time, please notify Dymocks Training as soon as possible.
Time Commitment: You are expected to dedicate a sufficient amount of time to your training, as advised in the course guide or by your educator. This time should be appropriately divided between attending scheduled classes (if applicable), independent study, and assessment tasks.
Use of Course Materials: You are expected to utilise all the course materials provided, such as textbooks, lectures, online resources, and practical materials, to enhance your learning experience and ensure you understand the course content fully. You are also expected to conduct reasonable research to support your learning.
Feedback: We highly encourage you to provide feedback on the training, course materials, and teaching quality to help us continually improve the learning experience at Dymocks Training. Dymocks Training may adopt regular reporting and feedback and you will comply with these requirements as a condition of your enrolment.
Assessment Deadlines: It is your responsibility to complete all assessment tasks by the due dates set by your educator. If you encounter any difficulties, please contact Dymocks Training as soon as possible.
Communication: You must promptly communicate any issues or circumstances that may impact your ability to complete the course, including personal, health, or family issues, to Dymocks Training.
Academic Integrity: You must ensure that all your submitted work is original and your own. Plagiarism, collusion, cheating, or any form of academic misconduct will not be tolerated. Any sources used should be appropriately referenced using a recognised citation system.
Technical Requirements: If your course involves any form of online learning, it is your responsibility to ensure you have a reliable internet connection and the necessary software and hardware to participate in the course.

By enrolling in a course with Dymocks Training, you agree to these obligations and understand that failure to meet these obligations may impact your training and could potentially result in academic penalties including suspension or termination of your enrolment.

Learner portal

Login information

You agree that your log-in details for training delivered via any learning management system cannot be shared. In the case that you do share these details with others it may lead to the cancellation of your enrolment.

Technical proficiency and support

You agree that it is your responsibility to ensure that your computer and any internet or mobile data services that you have are sufficient to enable access to learning management systems provided by Dymocks Training. You agree to test your system prior to attending training and should the test fail that you will then seek support to rectify the issue.

It is your responsibility to have sufficient technical proficiency to operate the various software used in the delivery of the training. Any specific digital literacy requirements will be identified for training in course brochures or the website.

You acknowledge and accept that Dymocks Training cannot be held responsible for any technical problems encountered by you including (but not limited to):

The operation of the internet and the World Wide Web, including but not limited to viruses
Any firewall restrictions that have been placed on your network or the computer you are using to access the learning management system provided by Dymocks Training
Failures of telecommunications links and equipment
Browser application version issues
All other technical issues other than those related to the learning management system provided by Dymocks Training

Materials and copyright

The learning materials and any accounts belong to Dymocks Training. Students are permitted to use the materials whilst they are a student of Dymocks.

Once a person ceases to be a student they can continue to use any physical materials we have provided but only for their own study and personal use. Any accounts we issued will be deleted at the end of the student’s enrolment and data may be lost. You agree that you will not, at any time, distribute or make copies of the materials to give to third parties.

You agree that all lessons and any related material supplied by Dymocks Training are subject to copyright. You understand that any unauthorised copying may constitute a breach of the Copyright Act 1968 (Cth) (as amended from time to time).

Fees and Payment

Pricing

Pricing is listed on the course page and confirmed on enrolment. Despite this, Dymocks Training reserves the right to change pricing prior to commencement of training. Dymocks Training will provide reasonable notice of any change to pricing.

Goods and Services Tax

All accredited training is exempt from GST. However, non-accredited training and training materials do attract GST and this component will be identified on your tax invoice.

Payment of Fees

Acceptance

At the time of enrolment you accept the fees specified for the relevant course (Fees). Where the Fees are payable by instalments, you also accept the payment scheduled outlined at the time of enrolment (Instalment Schedule). The student agrees that any installment payments will be paid on the dates specified in the enrollment confirmation. If no installment payment schedule is specified, the equal installments will be due on the first day of each calendar month with the first payment commencing on the first day of the calendar month which is 30 days after enrollment.

Failure to pay the Fees

Where the Fees or any part of them have not been paid by the due date, the student will be restricted from access to enrolling, attending and/or participating in training, to training materials and to services delivered and will not be issued student documentation such as transcripts or testamur. If the student has not rectified late payment within 30 days’ of notice from Dymocks Training their enrolment may be cancelled by Dymocks Training. In such circumstances, the balance of the Fee remains due and payable by the student.

Additional charges for unsuccessful attempts

The Fees are paid by the student for:

The course or training into which the student has enrolled; and
The first attempt at any unit of competency, assignment or module of unaccredited course.

Where the student fails to complete any unit of competency or any component of a course (whether accredited or not) then separate costs may be charged for additional attempts by the student and additional marking on the part of Dymocks Training.

Additional services

Dymocks Training may, from time to time, provide additional services to students. Where this occurs and the student uses those services, the student must pay for those services in accordance with any terms and conditions notified by Dymocks Training. Failure to pay costs associated with those services will be treated in the same manner as a failure to pay the Fees under this agreement.

Refunds

See Enrolment Conditions which detail your right to cancel and receive a refund.

Refunds will not be made to individuals or organisations when a person is booked into training and fails to attend. If you cannot attend training for which you have enrolled and paid, you may send another person in your place at no additional charge.

Subject to other terms of this agreement, students may in certain circumstances be eligible for a refund of Fees where:

Dymocks Training cancels the training
the Student pays more than the Fees properly assessed for their training

Late payment fee and debt collection fees

If an invoice-based payment method is used and any fees are not paid by the due date, Dymocks Training may charge a late payment fee equal to no more than the lesser of $50 or 20% of the training cost.

Where the student enrolment is cancelled and the student owes Fees, Dymocks Training may engage a debt collector or other legal advisers to assist it in the recovery of the unpaid Fees. All reasonable costs associated with the recovery of the Fees may be added to the amount owed by the student and recovered.

Data Sharing and Privacy

Privacy

Your information is yours. We will only use Your information for specific purposes related to providing the training. Dymocks Training has a Privacy Policy and Privacy Collection Statement. When you enrol in training you accept these policies, as amended from time to time.

Access to records

All students have the right to access their study records. Dymocks Training will provide access to your records at its offices at a time mutually agreed with you during its office hours. provides an internet service for students to view their study records within their current location of study, via the Learner Portal.

Consent to recording

For quality assurance, as well as training and safety, many aspects of Dymocks Training operations are recorded including:

Phone calls
Video meetings
Online classes
Classes conducted face to face
Meetings with team members whether online or face to face
All office, classroom, break and waiting areas occupied by Dymocks Training

Other interactions with employees and contractors of Dymocks Training may also be either audio or video recorded including, but not limited to, by video or CCTV camera.

You acknowledge and agree that such recording is a necessary requirement of accessing the training from Dymocks Training and that you consent to the recording at all times.

Policies & Procedures

Dymocks Training may implement, from time to time, other institutional or learner policies. Where these apply to students all students will be notified by email to their primary email given at the time of enrolment. The new policies will become binding on all students 60 days after email notification of the new policies.

Dymocks Training will not make any policies that substantially and materially affect a student’s right to training.

Australian Consumer Law

All provisions of this Student Agreement are subject to the Australian Consumer Law. Where any provision is inconsistent with the Australian Consumer Law it is to be read down so that it is compliant otherwise it is to be void.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. For more information on your rights see: https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel

A major failure could occur where our Services:

Have a problem that would have stopped You buying if you had known about it
Are not fit for their purpose i.e. to teach the Course material and this cannot be fixed in a reasonable time
Do not fit your specific purpose and this cannot be fixed in a reasonable time
Are unsafe

In these cases of major problems you are entitled to ask for a replacement of our Services or a refund. Where you are entitled to, and request, a refund You must return all materials that we have provided and cease accessing Our learning systems. Where a refund is to be paid, You acknowledge that it may take us up to 30 days for us to process.

In the case of minor problem we will use our reasonable endeavours to correct any problem within a reasonable time of being informed of it. We may, at our discretion, provide credits against future service or permit cancellation of the contract to provide tutoring services. There may be other rights a consumer has under the Australian Consumer Law – for more information see: https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel#toc-minor-problem-with-a-product-or-service

Except as outlined above or as provided in the Australian Consumer Law, fees are non-refundable. This includes in cases of change of mind or change to a student’s timetable. If we do agree to a refund and we are not required to do so there is an administration fee of $60 per course. This fee covers the administration necessary to remove enrolled students and process refunds.

Feedback and complaints handling procedure

Feedback

Dymocks Training is an organisation that is committed to continuous improvement. Dymocks Training reserves the right to require students to provide regular feedback on their experience with training and trainers. Where Dymocks Training requires provision of feedback then the student must comply with that requirement.

Complaints and Assessment Challenges

Introduction

Dymocks Training is committed to providing a fair and transparent complaint and assessment appeal handling process. In this policy:

A ‘complaint’ refers to any dissatisfaction with Dymocks Training, its educators, staff, services, decisions, policies, or procedures.
An ‘assessment appeal’ refers to an appeal against an assessment decision made by Dymocks Training.

Complaints Procedure

Complaints should be submitted in writing via email or letter to Dymocks Training. The complaint should include the complainant’s name, contact information, and a detailed description of the complaint.
Upon receipt of a complaint, Dymocks Training will acknowledge the complaint within seven working days and endeavour to resolve it as quickly as possible, aiming for resolution within 30 days. If it takes longer, Dymocks Training will keep the complainant informed of the progress.
Dymocks Training will maintain confidentiality and impartiality during the complaint process.
The complainant will have the opportunity to formally present their case, and they may seek the assistance of a third party in resolving the dispute.
If the complaint is not resolved to the satisfaction of the complainant, they may escalate the complaint to a relevant external agency.
Where a student is found by Dymocks Training, acting reasonably, to have acted capriciously or unreasonably in making a complaint then such conduct will be deemed to be a breach of this student agreement and entitle Dymocks Training, at its discretion, to terminate the student’s enrolment.

Assessment Appeal Procedure

Assessment appeals should be submitted in writing to Dymocks Training within 14 days of receiving the assessment result. Requests submitted outside of this timeframe may not be actioned.
Upon receipt of an assessment appeal, Dymocks Training will acknowledge the appeal within 20 working days and endeavour to resolve it within 60 days.
The appeal will be reviewed by an independent assessor who was not involved in the original assessment.

Continuous improvement and recording

All complaints and assessment appeals will be recorded, reviewed, and used to continuously improve our training and assessment services.

Work Health and Safety

We are required to take reasonable care of the health and safety of all people who interact with us. All students and their parent or guardian (where the Student is under 18 years of age) are expected to comply with our reasonable directions regarding work, health and safety.

Where a student repeatedly fails to comply with our reasonable directions we can terminate the provision of training. Except where the student’s conduct presents a serious risk of harm to themselves or others, we will not terminate the training without first trying to work with the student and their parent or guardian to improve the student’s conduct.

Direct Debit Agreement

Where Fees are paid by direct debit the following conditions apply:

Your payment details will be stored by a third party payment provider who complies with Payment Card Industry Security Standards.
You must update your payment details through a portal nominated by us if you change the card or account against which a direct debit charge is to be made.
We will send you notice of both the training for which enrolment will be charged and the actual amount of the charge will be notified in advance to you.
Direct debit charges are made at the time of enrolment for the deposit and thereafter on the first of each month or the first business day of the month unless otherwise agreed with a student.
You agree that We may make direct debit charges against your account for the enrolments notified to you. It is your responsibility to ensure that there are sufficient funds to meet the charge.
Your authorisation continues until it is cancelled by written notice to us or the relevant student ceases to be a student.
We can accept no liability for payment failing, the card or account details being incorrect or any third party charges made by your financial institution as a result of the direct debit.
If you believe that any error has been made in charging your account please contact our student support team on success@dymockstraining.edu.au or call 02 8774 2612.
Where we refund a direct debit charge please note that it will take us 2 days to process plus a further period as determined by our and your financial institution. It could take up to a maximum of 7 days to process a refund.
We will notify you at least 30 days before any change to the terms and conditions that apply to direct debit.