Retail Training Programs
Build safer stores and better service with practical training for frontline teams
family business for over 140+ years
one of australia's most trusted brands
high quality content and qualifications
Why choose our Retail training programs?
- Empower your people with training that keeps customers happy and workplaces safe.
- Flexible, industry-relevant programs to support your retail workforce
- Build customer experience, sales skills, and safety compliance
- Delivered in formats that fit retail rosters and operational needs
Program Details:
LENGTH
Short sessions to nationally recognised qualifications
COST
Custom packages available โ contact us for a quote
FORMAT
Online , Self-paced , Face to Face , On-site or in-store delivery available
OUTCOME
Nationally recognised certification and frontline performance uplift
Overview
Our retail training suite combines core compliance modules with practical customer service and sales programs. Whether you need to meet industry standards or improve team performance, weโve got the training to suit your store.
Why Study?
Retail workers are the face of your brand. Equipping them with the skills to stay safe, respond to customers and follow compliance processes helps protect your business and improve customer satisfaction.
Course Outline
Risk Management & Safety
- Certificate IV in Work Health & Safety
- WHS Basics
- Privacy Basics
- Sexual Harassment & Discrimination
- Psychosocial Risks
- Mental Health First Aid
- Implementing WHS Systems
- Coordinating Workplace Incident Response
- Manage WHS Compliance Systems
- HLTAID009 Cardiopulmonary Resuscitation
- HLTAID011 First Aid
- HLTAID012 First Aid in an Education and Care Setting
- Customised training on demand
Sales, Service & Customer Experience Excellence
- Handling difficult customers
- Upselling & cross-selling techniques
- Building rapport and service confidence
- Complaint resolution
- Sales coaching for store managers
- Creating memorable customer experiences
Course Durationโ
Short courses range from 1-hour sessions to 1-day workshops. Qualifications and custom programs can be delivered over weeks or months.
Course Delivery
Flexible delivery modes:
- Online modules and self-paced options
- In-person workshops in your store or training space
- Live virtual sessions for dispersed teams
Discover, Learn, and Grow with Us
Course Cost
Contact us for a tailored quote based on your business needs and team size.
Meet the Educators
Our trainers have retail and customer-facing industry backgrounds. They understand store environments and know how to engage frontline learners effectively.
Prerequisites
No prerequisites for most short courses. First aid courses may include physical requirements. Literacy and digital skills help for online components.
Why Dymocks?
We blend retail know-how with proven training design. Our programs are clear, practical, and built for real-world performance in store teams.
About Dymocks Training
Youโre In Safe Hands With Dymocks Training
RETAIL-READY EXPERIENCE
With decades of experience in the sector, Dymocks understands retail. Our programs are built to work in fast-paced, customer-facing environments.
NATIONAL SCOPE, LOCAL IMPACT
Whether you're a local business or a national chain, we deliver consistent, practical training wherever your team is located.
PRACTICAL COMPLIANCE TRAINING
Stay on top of WHS, mental health, and workplace behaviour requirements with compliance programs made for frontline teams.
CUSTOMER EXPERIENCE EXCELLENCE
Train your staff to deliver standout customer service and confidently handle sales, complaints and queries with professionalism.
Featured Program
Sales & Service Excellence Workshop
Transform your teamโs approach to customer engagement with hands-on tools and techniques to improve confidence, build loyalty and close more sales.
Testimonials
Sibby is very experienced and wonderful tutor to deliver very detailed and clear knowledge on how to deal with different situations. Strongly recommend to have her lesson.
A great course with rich content and detailed explanations. The teacher is very passionate and professional. I have benefited a lot. Thank you Dymocks for organizing such a good event. The more the better in the future.
Attending the Dymocks Traininโs first aid and CPR course was a crucial learning experience. Sibby was a nice trainer. Her classes are lively and interesting ใI memorized all the operations and learned a lot of creative thinking ใThanks for the course!
I attended the first aid training course held in Burwood Dymocks on November 2nd, which was really a very rewarding experience. Sibby is a very professional, experienced, patient and responsible teacher. Thanks very much for this training course! Thank you very much Sibby!
I attended the First Aid Training three time and this was the first time at Dymocks Training. It was absolutely the best! They genuinely care about what they do. The trainer shared many useful experiences with us, helping me realise that this training is not just about obtaining a certificate; it's about saving people's lives - and we are capable to do that!You can always trust Dymocks products, whether it's their books, tutoring, or now, their trainings!
First Aid Training.Usually when you are required to do First Aid Training, its a bore and you go through the motions. However, this is the first time where I have been actively engaged and learnt some insightful tips on First Aid that I have never learnt before.I feel confident that I could be put into a perilous situation and be capable to manage the situation calmly. My knowledge has been expanded and developed greatly in this session.The delivery of the training and background experience of the trainer gave me reassurance that I was in capable hands. My time was worthwhile updating my first aid knowledge alongside practicing CPR.
Frequently Asked Questions
We offer a mix of compliance courses and customer experience workshops, from WHS to sales coaching
Yes. We deliver practical workshops on-site, minimising disruption to operations while maximising relevance.
Absolutely. Our programs are designed for all experience levels and employment types.
Short courses run from 1-2 hours up to a full day. Programs can be packaged for new staff onboarding or upskilling.
Yes. We can customise training to align with your internal policies and brand expectations.
We deliver nationally with online and virtual options to suit metro and regional teams.
Through interactive workshops, real-play scenarios, and tools that staff can immediately apply on the shop floor.
Yes, such as the Certificate IV in Work Health & Safety. Many short courses support retail operations but are not accredited.
Definitely. We create custom learning packages for large and small retailers based on team needs.